DTC brands doing $1M+ lose thousands every month to slow, inconsistent customer service. ONETAP fixes that — one dashboard, AI-powered replies, and full order context in seconds.
✓ 500+ stores · ✓ Avg. reply time under 2 min · ✓ 92% CSAT
AI has handled 8 of 12 emails today automatically
WORKS WITH THE TOOLS YOU ALREADY USE
Built from real operator frustrations.
No developer needed. ONETAP plugs directly into the tools your brand already runs on — and keeps everything in sync, in real time.
More integrations coming soon. Don't see yours? Request it →
These aren't happy customers — they're operators who got hours of their week back.
“We were spending 3 hours a day on customer email. With ONETAP, our whole team handles it in 45 minutes — and the AI handles half of it automatically. That's time we now spend on growth.”
“I used to dread Monday mornings — 80 unread support emails after the weekend. Now ONETAP has already handled most of them by the time I open my laptop. Honestly kind of wild.”
“Our return rate was the same, but our return processing time dropped by 60%. Customers stopped leaving bad reviews about returns. ONETAP basically paid for itself in the first week.”
Three of us had run or worked inside DTC brands doing $5M–$12M in revenue. We all hit the same wall: the bigger the brand got, the more customer service became a mess. Tickets piling up in Gmail. Order info buried in Shopify. Support agents copying and pasting the same reply 50 times a day.
We sat down with founders running brands from $1M to $20M in revenue.
Customer service was the #1 operational bottleneck — slow, fragmented, and completely unscalable.
Not a generic helpdesk. A tool built specifically for DTC brands, by people who've lived the problem.
“We spoke to over 300 brand owners doing $1M to $7M+ in revenue. Almost every single one had the same answer when we asked what was killing their growth: customer service. Too slow. Too manual. No visibility.”
— Daan, Rik & Lena, Co-founders of ONETAP
Previously scaled a 8-figure DTC brand from €0 to €12M. Spent years drowning in customer email — knew there had to be a better way.
10 years building software for e-commerce. Built internal tools for multiple 7-figure brands before co-founding ONETAP.
Former head of ops at a €7M DTC brand. Obsessed with removing friction for support teams and customers alike.
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