Customer service for Shopify brands

Stop losing customers to slow replies

DTC brands doing $1M+ lose thousands every month to slow, inconsistent customer service. OneTap fixes that — one dashboard, AI-powered replies, and full order context in seconds.

✓ Reads your real Shopify orders · ✓ You approve before anything changes

Start your 14-day free trial See how it works
BrandCo.
☰ Dashboard
📦 Orders
✉ Emails
⚡ Automations
🔗 Integrations
Emails ✓ 67% auto-resolved

AI has handled 8 of 12 emails today automatically

Inbox⏱ Avg. reply: 1m 42s
J
John Smith
Order #1042 — where is my package?
AI09:12
E
Emma Johnson
Return request for order #998
AI08:47
T
Thomas Brown
Thanks for the fast delivery!
Yesterday
L
Lisa Williams
Question about sizing for product X
Yesterday
🤖 AI replied in 23 seconds

WORKS WITH THE TOOLS YOU ALREADY USE

Shopify
Gmail
Why OneTap works

Every feature kills a real problem

Built from real operator frustrations.

Unified inbox
✗ Hours lost switching between tools.
✓ All emails + order history, one screen.
AI that sounds like you
✗ Same replies copy-pasted all day.
✓ AI drafts in your brand voice.
Full order context
✗ Customer info scattered across tabs.
✓ Order and tracking shown instantly.
Smart automations
✗ Repetitive tasks eat your day.
✓ Trigger-based flows, no code needed.
Returns & refunds — prepared for you
✗ Returns are slow and frustrating.
✓ One click to approve, executed in Shopify.
See what your inbox is doing
✗ No visibility until it's too late.
✓ Replies drafted and actions approved, at a glance.
Every email
Categorised on arrival
1 click
From draft to sent
Your approval
Before any refund or cancel
Any language
Replies match the customer
Plug & play

Connect in one click

No developer needed. OneTap plugs directly into the tools your brand already runs on — and keeps everything in sync, in real time.

S
Shopify
Orders, returns & inventory sync — live
→
G
Gmail
Your inbox, supercharged with AI
→

More integrations coming soon. Don't see yours? Request it →

Billed through Shopify

Transparent pricing

Prices in USD. Every plan starts with a 14-day free trial and is billed through your Shopify account.

Monthly
Yearly
OneTap Basic
$29/mo

or $290/yr billed yearly

14-day free trial
  • AI-suggested email replies
  • Shopify store integration
  • Gmail inbox connection
  • Automations
  • Dashboard
Start free trial
OneTap Team
$69/mo

or $690/yr billed yearly

14-day free trial
  • AI-suggested email replies
  • Shopify store integration
  • Gmail inbox connection
  • Automations
  • Dashboard
Start free trial
OneTap Grow
$129/mo

or $1,290/yr billed yearly

14-day free trial
  • AI-suggested email replies
  • Shopify store integration
  • Gmail inbox connection
  • Automations
  • Dashboard
Start free trial

After you sign in and connect your Shopify store, you choose and confirm your plan on Shopify’s plan selection page.

All plans include the same features · Cancel anytime in Shopify · GDPR compliant

Ready to get started?

Try OneTap free for 14 days. Plans are billed through your Shopify account.

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